RETURNS/REFUNDS ---- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. This can be your dispatch email or proof of payment. To start a refund request, you will need to contact us at firstname.lastname@example.org. If your request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Damages Please inspect your goods on delivery, this will ensure that any issues with your goods will be found immediately. If there is a fault, please contact us straight away to ensure that we are made aware of any issues. You can contact us at email@example.com. To ensure that we are able to review your complaint, please provide pictures and evidence of any damages at this point. This will help us deal with this matter quickly and effectively. Items not accepted for return Unfortunately, we are not able to accept returns on perishable goods, or gift cards. However, if you have an issue with a perishable item, we would be more than happy to hear this. Please contact us at firstname.lastname@example.org. Refund Once we have reviewed any information provided, we will notify you in writing of our decision around approval or rejection of your refund request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.